At MedNova Technologies, we are committed to providing high-quality medical devices and equipment to our customers. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, undamaged, and in its original packaging.
The item must be returned within 30 days of the delivery date.
A valid proof of purchase (order number, invoice, etc.) must be provided.
Certain products, such as sterile items or custom-made products, may not be eligible for return due to hygiene and safety reasons. Please check the product description for specific return eligibility.
Initiating a Return
To initiate a return, please follow these steps:
Contact our customer support team at support@mednovatech.com to request a Return Merchandise Authorization (RMA) number. Please provide your order number and a brief explanation of the reason for the return.
Once you receive the RMA number, securely package the item in its original packaging, including all accessories and documentation.
Clearly write the RMA number on the outside of the package.
Ship the package to the return address provided by our customer support team. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).
Inspection and Processing
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in section 1. If the return is approved, we will process your refund or exchange within 7-10 business days.
Refund Options
If you are eligible for a refund, you can choose one of the following options:
Original Payment Method: The refund will be credited to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or credit card company.
Store Credit: You can opt to receive store credit for the full purchase amount, which can be used for future purchases on our website. Store credit may be a faster option than waiting for a refund to be processed by your bank.
Exchanges
If you would like to exchange an item for a different size, model, or product, please indicate this when requesting the RMA number. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.
Non-Returnable Items
The following items are generally non-returnable:
Sterile items that have been opened or used.
Custom-made or personalized products.
Items that are damaged due to misuse, negligence, or improper handling.
Items that are missing parts or accessories.
Items that are returned more than 30 days after the delivery date.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@mednovatech.com. We will arrange for a replacement or refund, and we may cover the return shipping costs.
Return Shipping Costs
You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.
Policy Updates
We reserve the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
MedNova Technologies
Email: support@mednovatech.com
